Title: Senior Service Desk Analyst - Reference No: EP5606
Type: Permanent - Salary/Rate: 35-45,000 Plus Bens - Location: Dublin City Centre
Enterprise People are currently seeking a Senior Service Desk Analyst for a leading financial services company based in Dublin City Centre. Reporting to the IT Manager, the Senior Service Desk Analyst will join the current IT Services team who are responsible for the support of a large London based user community.
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The Senior Service Desk Analyst will be joining a fast-growing support team with excellent career opportunities available.
The Senior Service Desk Analyst will:
Respond to inquiries concerning system software and applications
Log all queries on the ticketing system
Follow issues through to completion
Provide technical expertise on both windows and internal applications
Provide a mix of software and hardware support
Work on multiple projects
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
4+ Years Technical Support experience experience in a windows environment
Active Directory, Citrix and SCCM experience
Excellent telephone manner
Financial applications (Bloomberg, Reuters) would be an advantage
MS Certification a plus
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available
Please call us on +353 (0) 1 628 7800 or email us on firstname.lastname@example.org to discuss these and other vacancies in more detail.