Title: Helpdesk Analyst - Reference No: EP5665
Type: Permanent - Salary/Rate: 30-35,000 Plus Bens - Location: Dublin City Centre
Experienced Helpdesk Analyst required for leading Dublin city centre based client.
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Enterprise People are currently seeking a Helpdesk Analyst for leading financial services company based in the heart of Dublin. Reporting to the IT Team Lead, the Helpdesk Analyst will join the existing support team who are responsible for supporting the day-to-day running of our clients IT operations. The role involves receiving general support requests via email, telephone and in person from a user community of 250+ staff.
This is an excellent opportunity to join a leader in their field where you will gain hands-on experience with market leading technology.
The Helpdesk Analyst will:
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained
Troubleshoot hardware and software issues
Resolve support requests prior to escalation
Ensure support requests are resolved within the agreed service level agreement (SLA)
Provide regular updates to users to ensure they kept fully informed of developments
Retain ownership of problems through to resolution to ensure a high level of user satisfaction
QUALIFICATIONS & EXPERIENCE:
An IT Qualification certificate, diploma or equivalent
A minimum of 1 years experience in a helpdesk / technical support role
Experience supporting Windows in a corporate environment
Working knowledge of Windows 7
Experience in the use of a helpdesk ticketing / workflow system
A good working knowledge of Microsoft Office
Support of Wi-Fi devices, e.g. iPhone, Android & iPad
Ability to troubleshoot PC / Laptop hardware and printer issues
Excellent team player, highly motivated and ambitious
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.