Title: IT Support Analyst - Reference No: EP5677
Type: Permanent - Salary/Rate: 35-40,000 Plus Bens - Location: South Dublin
Enterprise People are currently seeking an IT Support Analyst for a leading South Dublin based client.
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Reporting to the IT Manager, the IT Support Analyst will join our clients existing support team who provide second and third-level support for all IT-related concerns, which include supporting and troubleshooting across a number of site locations.
This is excellent opportunity to gain broad exposure to multiple technologies including Windows 7, Windows Server 2008, Exchange Server, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, CISCO, Citrix XenApp, VMware vSphere, Trend Micro, HP storage area networks (SAN), SQL Servers, IIS, Exchange, Lync, FTP Servers and WSUS.
The IT Support Analyst will:
Handle multiple IT tasks concurrently and prioritise appropriately
Work with vendors/partners to resolve complex problems
Raise, track, update and close helpdesk issues through full lifecycle
Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
Coordinate hardware/software installations and upgrades
Work on multiple project simultaneously
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
3+ Years Technical Support experience
Good Active Directory, Exchange and Windows 7 support experience
Networking experience (Routers, Switches)
Lync and/or Citrix experience a plus
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.