Title: IT Service Management Analyst - Reference No: EP5692
Type: Permanent - Salary/Rate: 60-65,000 Plus Bens - Location: Cork
Enterprise People are currently seeking an IT Service Management Analyst for a leading Cork based client.
Apply now >>
Reporting to the IT Services Manager, the IT Service Management Analyst will help develop and maintain our clients IT Service Management framework and will oversee continuous service improvement (CSI) initiatives for all IT Service Management processes. Leading a small team, the IT Service Management Analyst will ensure IT Risks are identified and managed in a proactive manner and all work practices and processes are fully compliant with group policies.
This is an excellent opportunity to grow your career in the IT Service Management space with a leader in their field.
The IT Service Management Analyst will:
Help establish and maintain the IT Service Management (ITSM) process
Help implement IT framework processes and control procedures
Collaborate with key business units to progress IT service (s) best practices
Manage Continuous Service Improvement (CSI) initiatives
Interact with user groups to support service management initiatives
Support IT Service Management projects and initiatives
Work closely with stakeholders (internal & external)
QUALIFICATIONS & EXPERIENCE:
A 3rd Level Qualification
5+ years IT experience in an IT Project delivery role
Good understanding of the ITIL framework
Self-starter with a positive approach to problem solving
Strong communication and interpersonal skills
Call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.