Title: CRM Support Analyst - Reference No: EP5702
Type: Permanent - Salary/Rate: 50-55,000 Plus Bens - Location: Dublin city centre
Enterprise People are currently seeking a CRM Support Analyst for a leading Dublin city centre based client. Reporting to the IT Applications Manager, the CRM Support Analyst will join the existing IT Applications team who are responsible for the support, administration and ongoing maintenance of our clients range of Microsoft and bespoke applications.
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Working closely with key stakeholders and vendors (internal / external) to identify, enhance and fix system issues, you will become the main point of contact for all CRM related queries.
The CRM Support Analyst will:
Respond to IT inquiries concerning CRM software
Analyse potential solutions in terms of technology requirements and capabilities
Work closely with the development team on customisations and workflows
Plan, test and rollout fixes to the system when required
Work closely with vendors and partners to fix application issues
Monitor CRM Product enhancements and make recommendations
Train end users as required
Work on multiple projects simultaneously
QUALIFICATIONS & EXPERIENCE:
A 3rd Level qualification
3+ Years experience in an Applications Support role
Good MS Dynamics support experience
SharePoint and/or Office 365 experience a plus
Good documentation skills
Keen interest in learning new technologies
Strong interpersonal and communication skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on firstname.lastname@example.org to discuss these and other vacancies in more detail.