Title: Helpdesk Analyst - Reference No: EP5724
Type: Permanent - Salary/Rate: Neg Plus Bens - Location: Dublin city centre
Experienced Helpdesk Analyst required for leading Dublin based client.
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Enterprise People are currently seeking a Helpdesk Analyst for a leading Dublin city centre based client. Reporting to the IT Manager, the Helpdesk Analyst will join the existing support team who are responsible for the support of a large local user base.
The Helpdesk Analyst will have strong of PC Hardware & Software knowledge with good troubleshooting experience.
The Helpdesk Analyst will:
Respond to IT inquiries concerning system software and applications
Record details of all incoming support requests in line with Help Desk procedures ensuring accurate information is obtained at all times
Work with the team, resolve as many support requests as possible prior to escalation
Provide Hardware Support (Laptops, Printers etc)
Provide technical support on bespoke applications (full training provided)
Follow issues through to completion to ensure resolution
Retain ownership of problems through to resolution to ensure a high level of user satisfaction
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
2+ Years Helpdesk / Technical Support experience
Good MS Office support experience
Good problem solving skills
Microsoft Certification a plus
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.