Vacancies

Title: Technical Support Analyst - Reference No: EP4711
Type: Permanent - Salary/Rate: €Neg Plus Bens - Location: Dublin City Centre

Description: Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin city centre based client. Reporting to the IT Manager, the Technical Support Analyst will join the existing support team who are responsible for the support of a large local user base. The Technical Support Analyst will have strong of PC Hardware & Software knowledge with good troubleshooting experience.

The Technical Support Analyst will:

KEY RESPONSIBILITIES:

• Respond to IT inquiries concerning system software and applications
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained at all times
• Work with end users to resolve as many support requests as possible prior to escalation
• Provide Hardware Support (Laptops, Printers etc)
• Provide technical support on bespoke applications (full training provided)
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 1-2 Years Technical Support experience
• Good MS Office support experience
• Good problem solving skills
• Microsoft Certification a plus
• Strong communication and interpersonal skills


Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.