Title: Technical Support Analyst - Reference No: EP4711
Type: Permanent - Salary/Rate: Neg Plus Bens - Location: Dublin City Centre
Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin city centre based client. Reporting to the IT Manager, the Technical Support Analyst will join the existing support team who are responsible for the support of a large local user base. The Technical Support Analyst will have strong of PC Hardware & Software knowledge with good troubleshooting experience.
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The Technical Support Analyst will:
Respond to IT inquiries concerning system software and applications
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained at all times
Work with end users to resolve as many support requests as possible prior to escalation
Provide Hardware Support (Laptops, Printers etc)
Provide technical support on bespoke applications (full training provided)
Retain ownership of problems through to resolution to ensure a high level of user satisfaction
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
1-2 Years Technical Support experience
Good MS Office support experience
Good problem solving skills
Microsoft Certification a plus
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on firstname.lastname@example.org to discuss these and other vacancies in more detail.