Vacancies

Title: IT Support Analyst - Reference No: EP5743
Type: Contract - Salary/Rate: €Neg - Location: Dublin City Centre

Description: Enterprise People are currently seeking an IT Support Analyst for a 6 Month contract based in Dublin city centre. Reporting to the IT Manager, the IT Support Analyst will provide IT Support to a local user base, over the phone and deskside.

This is an excellent opportunity to work in a fast-paced environment where you will gain valuable IT Support skills.

KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person

• Support the internal Webcasting system (full training provided)

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Provide regular updates to users to ensure they kept fully informed of developments

• Retain ownership of problems through to resolution to ensure a high level of user satisfaction


QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 2+ Years’ Technical Support experience
• Good Windows 7 experience
• Excellent MS Office experience
• Good Hardware support experience
• MS Certification an advantage
• Strong communication and interpersonal skills



Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Apply now >>



Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.