Title: IT Support Analyst - Reference No: EP5743
Type: Contract - Salary/Rate: Neg - Location: Dublin City Centre
Enterprise People are currently seeking an IT Support Analyst for a 6 Month contract based in Dublin city centre. Reporting to the IT Manager, the IT Support Analyst will provide IT Support to a local user base, over the phone and deskside.
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This is an excellent opportunity to work in a fast-paced environment where you will gain valuable IT Support skills.
Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained
Diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person
Support the internal Webcasting system (full training provided)
Ensure support requests are resolved within the agreed service level agreement (SLA)
Provide regular updates to users to ensure they kept fully informed of developments
Retain ownership of problems through to resolution to ensure a high level of user satisfaction
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
2+ Years Technical Support experience
Good Windows 7 experience
Excellent MS Office experience
Good Hardware support experience
MS Certification an advantage
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on firstname.lastname@example.org to discuss these and other vacancies in more detail.