Title: IT Service Delivery Manager - Reference No: EP5760
Type: Contract - Salary/Rate: Neg - Location: Dublin City Centre
Enterprise People are currently seeking an IT Service Delivery Manager for a 1 Year Contract based in Dublin city centre.
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As the IT Service Delivery Manager, you will oversee a number of key functions within the IT department that enable the delivery of high quality services to end users and ensure service support and service delivery processes are in place to meet challenging business needs.
The IT Service Delivery Manager will:
Manage high performing service support functions such as the IT Service Desk and Desktop Support function
Ensure appropriate service levels, KPIs and controls are in place and are delivered in a process driven fashion
Define, drive and implement service improvement plans with key stakeholders and 3rd parties
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion
Manage 3rd party vendors and suppliers
Support IT Service Management projects and initiatives
Work closely with key stakeholders
QUALIFICATIONS & EXPERIENCE:
A 3rd Level Qualification
5+ Years IT experience in a demanding IT Project delivery role
Strong technical background
Experience of systems management in a 24 x 7 highly available environment
Strong 3rd party supplier / vendor management experience
Self-motivated with a proactive approach to problem solving
Strong leadership, communication and interpersonal skills
Call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.