Title: Helpdesk Team Leader - Reference No: EP2769
Type: Permanent - Salary/Rate: 35-45,000 Plus Bens - Location: Dublin City Centre
Helpdesk Team Leader required for Dublin city centre based client.
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Enterprise People are currently seeking a Helpdesk Team Leader for a leading Dublin based client. Reporting to the IT Manager, the Helpdesk Team Leader will be responsible for the day-to-day operation of the Help Desk team, ensuring the team provides the resources to maintain an efficient and effective 1st Line IT Support service for our clients systems and user community.
The ideal candidate will be a motivated team player that can see tasks through to completion, work independently and be willing to assist other staff when required.
The Helpdesk Team Leader will:
Responsible for the operation of the helpdesk ensuring the delivery of a comprehensive, efficient and quality service to all end-users who interact with the service
Responsible for coordination of help desk team members shift rotas to ensure sufficient level of cover to deliver an efficient and effective service
Manage the IT Helpdesk ticketing and knowledgebase system, utilising the system to record, assign, track, close, and analyse all IT Helpdesk requests & Incidents
Maintain communication with users, keeping them informed of the status of their requests and follows-up with users to ensure that requests were completed to their satisfaction
Work closely with other team members and planned upgrades and implementations
QUALIFICATIONS & EXPERIENCE:
A 3rd Level IT Qualification or IT Certification
2+ Years in a Helpdesk / Service Desk Management role
Good technical support background
Have a sharp learning temperament and be able to keep abreast of the latest industry developments / technologies
Must be fluent in English, oral and written
Microsoft Certification a plus
Good motivational skills
Strong interpersonal and communication skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
Please call us on +353 (0) 1 628 7800 or email us on email@example.com to discuss these and other vacancies in more detail.