Vacancies

Title: Service Desk Team Lead - Reference No: EP5788
Type: Permanent - Salary/Rate: €40-€45,000 Plus Bens - Location: Dublin City Centre

Description: Service Desk Team Lead required for Dublin city centre based client.

Enterprise People are currently seeking a Service Desk Team Lead for a leading Dublin based client. Reporting to the IT Manager, the Service Desk Team Lead will be responsible for the day-to-day operation of a small service desk team, ensuring the team provides an efficient and effective IT support service for our client’s systems and user community.

The Service Desk Team Lead will:

KEY RESPONSIBILITIES:

• Responsible for the operation of the helpdesk ensuring the delivery of an efficient and quality service to a local user base
• Responsible for coordination of help desk team members shift rotas to ensure sufficient level of cover
• Manage the IT Helpdesk ticketing and knowledgebase system, utilising the system to record, assign, track, close, and analyse all IT Helpdesk requests & Incidents
• Work with users to ensure that requests are completed to their satisfaction
• Work closely with other team members on planned upgrades

QUALIFICATIONS & EXPERIENCE:

• A 3rd Level IT Qualification or IT Certification
• 3+ Years Technical Support experience
• 1-2 Years Team lead experience
• Microsoft Certification a plus
• Strong interpersonal and communication skills


Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.