Vacancies

Title: IT Helpdesk Analyst - Reference No: EP5845
Type: Contract - Salary/Rate: €Neg - Location: Dublin City Centre

Description: Experienced IT Helpdesk Analyst required for leading Dublin city centre based client.

Enterprise People are currently seeking an IT Helpdesk Analyst for a 9 Month contract with a leading financial services company based in Dublin city centre. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market leading technologies.

The IT Helpdesk Analyst will:

KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk

• Provide users with timely feedback on the progress of their query or problem

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Work with 3rd party suppliers to ensure the timely resolution of any issues

• Act as backup to Desktop Support team when required

• Provide regular updates to users to ensure they kept fully informed of developments



QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 2+ Years’ experience in a helpdesk / technical support role
• Experience supporting Windows based products in a corporate environment
• Strong MS office, Windows 7 and Hardware support experience
• MS Certification
• Excellent team player
• Excellent customer service skills
• Strong communication and interpersonal skills




Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.