Vacancies

Description: Enterprise People are currently seeking a Service Desk Analyst for a leading Kildare based client.

Reporting to the IT Services Manager, the Service Desk Analyst will join our client’s existing IT Support team who are responsible for the support of all hardware and software for a large, local user group. The Service Desk Analyst will ensure all software and hardware is up-to-date, secure and build new PC’s, Laptops etc

The Service Analyst will:

KEY RESPONSIBILITIES:
• Update all user queries through the incident logging system
• Provide hardware and software support (Desktops, Laptops, Printers etc)
• Resolve support requests prior to escalation
• Implement and/or modify existing applications based on users' needs and business requirements
• Do follow-ups with users to confirm their needs have been met

QUALIFICATIONS & EXPERIENCE:
• An IT Qualification
• 2+ Years Technical Support (PC’s, Laptops etc) experience
• Good MS Office support experience
• Good problem-solving skills
• MS Certification would be an advantage
• Stamp 4 or EU Passport is essential
• Strong communication and interpersonal skills

OUR CLIENT OFFERS:
• Excellent career growth opportunities (Local/Global)
• Excellent salary & benefits
• Tailored development plan
• Tuition assistance and professional certifications

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.