Vacancies

Helpdesk Analyst - Reference No: EP5724

Type: Permanent
Salary/Rate: €Neg Plus Bens
Location: Dublin city centre



Experienced Helpdesk Analyst required for leading Dublin based client.

Enterprise People are currently seeking a Helpdesk Analyst for a leading Dublin city centre based client. Reporting to the IT Manager, the Helpdesk Analyst will join the existing support team who are responsible for the support of a large local user base.

The Helpdesk Analyst will have strong of PC Hardware & Software knowledge with good troubleshooting experience.

The Helpdesk Analyst will:

KEY RESPONSIBILITIES:

• Respond to IT inquiries concerning system software and applications
• Record details of all incoming support requests in line with Help Desk procedures ensuring accurate information is obtained at all times
• Work with the team, resolve as many support requests as possible prior to escalation
• Provide Hardware Support (Laptops, Printers etc)
• Provide technical support on bespoke applications (full training provided)
• Follow issues through to completion to ensure resolution
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 2+ Years Helpdesk / Technical Support experience
• Good MS Office support experience
• Good problem solving skills
• Microsoft Certification a plus
• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.




Please call us on +353 (0) 1 628 7800 or email us on info@Enterprisepeople.ie to discuss these and other vacancies in more detail.

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