IT Support Analyst - Reference No: EP5743

Type: Contract
Salary/Rate: €Neg
Location: Dublin City Centre

Enterprise People are currently seeking an IT Support Analyst for a 6 Month contract based in Dublin city centre. Reporting to the IT Manager, the IT Support Analyst will provide IT Support to a local user base, over the phone and deskside.

This is an excellent opportunity to work in a fast-paced environment where you will gain valuable IT Support skills.


• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person

• Support the internal Webcasting system (full training provided)

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Provide regular updates to users to ensure they kept fully informed of developments

• Retain ownership of problems through to resolution to ensure a high level of user satisfaction


• An IT Qualification
• 2+ Years’ Technical Support experience
• Good Windows 7 experience
• Excellent MS Office experience
• Good Hardware support experience
• MS Certification an advantage
• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Please call us on +353 (0) 1 628 7800 or email us on to discuss these and other vacancies in more detail.

Looking for a new job

View All Vacancies
Get In Touch
+ 353 (0) 1 628 7800
+353 (0) 1 696 1212