Location: Dublin City Centre
Enterprise People are currently seeking an IT Support Analyst for a 1 Year Contract based in Dublin city centre. Reporting to the IT Manager, the IT Support Analyst will provide IT Support to a local user base, over the phone and deskside.
This is an excellent opportunity to work in a fast-paced environment where you will gain valuable IT Support skills.
Action tickets logged on the Helpdesk ticketing system
Resolve as many support requests as possible, within knowledge base, prior to escalations
Troubleshoot software and hardware problems
Retain ownership of problems through to resolution to ensure a high level of user satisfaction
Provide regular updates to users to ensure they kept fully informed of developments
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
1+ Years’ Technical Support experience
Good Windows 7 experience
Strong MS Office experience
Good Hardware support experience
MS Certification an advantage
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role….
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
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