Experienced Technical Support Analyst required for 6 Month Contract based in Co Kildare.
Enterprise People are currently seeking a Technical Support Analyst for a 6 Month Contract based in Co Kildare. Reporting to the ICT Support Manager, the Technical Support Analyst will join the technical services team who are responsible for all IT support related queries for local and remote users.
You will have a deep understanding of PC Hardware & Software with strong Microsoft applications support and troubleshooting experience.
The Technical Support Analyst will:
Provide hardware & software support, either remotely or at local level to all desktops, laptops, PCs and printers.
Log all queries through incident logging system
Troubleshoot software and hardware problems in line with support policies
Help install new ICT hardware and software in line with company procedure
Follow issues through to completion to ensure user satisfaction
Provide technical expertise on all Windows based systems
Provide Phone Support (i-Phone, Android etc)
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
4+ Years Technical Support experience (Windows desktop, laptops, printers, phones, tablets etc)
Good Windows 7 and/or Windows 10 experience
Active Directory or SCCM would be an advantage
Strong MS Office experience
Microsoft Certification a plus
Good interpersonal, communication and customer service skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role .
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
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