Location: Dublin City Centre
Enterprise People are currently seeking a Service Desk Analyst for a 9 Month contract with a leading financial services company based in Dublin city centre. This is an excellent opportunity for an experienced Service Desk Analyst to join a leader in their field where you will gain valuable experience working with market leading technologies.
The Service Desk Analyst will:
Record details of all incoming support requests and assign tickets in line with company procedures ensuring accurate information is obtained
Liaise with the 2nd level IT support team to ensure speedy resolution larger issues when required
Ensure support requests are resolved within the agreed service level agreement (SLA)
Work with 3rd party suppliers to ensure the timely resolution of any issues
Act as backup to Desktop Support team when required
Provide regular updates to users to ensure they kept fully informed of developments
QUALIFICATIONS & EXPERIENCE:
An IT Qualification
2+ Years experience in a service desk / technical support role
Experience supporting Windows based products in a corporate environment
Strong MS office and Hardware support experience
Excellent team player
Excellent customer service skills
Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role .
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
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