Vacancies

Title: Software Support Analyst - Reference No: EP6187
Type: Contract - Salary/Rate: €30-€35,000 - Location: Dublin city centrw

Description: Enterprise People are currently seeking a Software Analyst for a leading Dublin city centre-based client.

Reporting to the IT Manager, the Software Support Analyst will join our client’s existing support team who are responsible for diagnosing hardware and software faults for a large local user base.

The Software Support Analyst will help solve the issue (s) by email, over the phone, or deskside.

This is an excellent opportunity to work with a range of technologies in a fast-paced environment.

The Software Support Analyst will:

KEY RESPONSIBILITIES:

• Respond to IT inquiries concerning system software and applications
• Log all incidents into the ticketing system
• Provide Hardware Support (Laptops, Printers, Phones, etc)
• Provide technical support on bespoke applications (full training provided)
• Follow issues through to completion to ensure resolution
• Do follow-ups with users to confirm that their needs have been met

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 1+ Years’ Technical Support experience
• Good MS Office support experience
• Good problem-solving skills
• Stamp 4 Visa or EU Passport is essential
• Strong communication and interpersonal skills




Please call Patrick Docherty at Enterprise People on 01 628 7800 for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.