Vacancies

Title: IT Support Analyst - Reference No: EP5903
Type: Contract - Salary/Rate: €Neg Plus Bens - Location: Dublin City Centre

Description: Enterprise People are currently seeking an IT Support Analyst for a 1 Year contract based in Dublin. The IT Support Analyst will join our client’s existing IT team who are responsible for the support of a large local user community.

This is an excellent opportunity to join a well know Dublin city centre based client where you will gain valuable experience working with market leading technologies.

The IT Support Analyst will:

KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk

• Provide users with timely feedback on the progress of their query or problem

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Work with 3rd party suppliers to ensure the timely resolution of any issues

• Act as backup to Desktop Support team when required

• Provide regular updates to users to ensure they kept fully informed of developments



QUALIFICATIONS & EXPERIENCE:

• An IT Qualification
• 1+ Years’ experience in a helpdesk / technical support role
• Good MS office, Windows 7 and/or Windows 10 support experience
• Good Anti-virus monitoring / troubleshooting experience
• Good Hardware Support experience
• MS Certification
• Solution orientated with good problem solving skills
• Strong communication and interpersonal skills




Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role...
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on info@enterprisepeople.ie to discuss these and other vacancies in more detail.