Title: IT Support Analyst - Reference No: EP6320
Type: Permanent - Salary/Rate: €Excellent Plus Bens - Location: Dublin

Description: Enterprise People are currently seeking an IT Support Analyst (Hybrid) for a leading Dublin based client.

Our client provides financial solutions and services through their bespoke technology platform including Reinsurance, Technology and Transaction Services to local and international clients. This is a great opportunity for someone who wants to develop their IT career in a dynamic working environment with a forward-thinking company.
The IT Support Analyst will have the benefit of working closely with skilled team members (Cloud/Security/DevOps) on a day-to-day basis with the opportunity to develop their skills using the latest Cloud and IT Security technologies.

The IT Support Analyst will:

• Provide Day-to-day support of our clients’ IT systems
• Monitor and quickly respond to incoming support requests, phone, email and deskside
• Work closely with customers and colleagues to resolve technical issues
• Support a wide range of technologies
• Clearly communicate issue resolution process the end user including next steps to be taken and timeframe for fix
• Work with other team members on new projects and upgrades

• A 3rd Level Qualification
• 2+ Years Technical Support experience
• Windows 10, Windows 11 and MS Office 365 experience
• Active Directory, Citrix and/or MS Server experience
• Basic Networking experience
• Have an interest in developing knowledge in IT Security and Cloud Computing
• Financial Services experience
• MS Certification
• Stamp 4 or EU Passport is essential
• Strong communication and interpersonal skills

Individual and team development is at the core of our client’s success, peer learning, formal training programmes and career progression opportunities are in place for all employee’s.

• Excellent career growth opportunities (Local & International)
• Excellent salary & benefits package (Full Healthcare, very generous bonus, excellent pension etc)
• Tailored development plan (tuition assistance and professional certifications, Prince 2 etc)
• Stock Options
• Gym Membership
• Excellent work-life balance (Hybrid)

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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