Title: Service Desk Analyst - Reference No: EP4255
Type: Permanent - Salary/Rate: €Neg Plus Bens - Location: Dublin/Hybrid

Description: Enterprise People are currently seeking a Service Desk Analyst for a leading Dublin city centre based client.

Reporting to the IT Applications Manager, the Service Desk Analyst will join our client’s existing support team who are responsible for software installation, troubleshooting and computer maintenance. As the first point of contact, the service desk analyst will respond to phone calls, emails, live chats and other communications to help resolve software and hardware issues for a large user base.

This is a great opportunity to join a leader in their field, where you will get the opportunity to work with various enterprise level systems and technologies.

The Service Desk Analyst will:


• Receive, manage and help to resolve online, chat and phone initiated technical issues and queries
• Update all user queries through the incident logging system
• Provide support on IT issues, and keep users informed of issues or concerns
• Troubleshoot independently and resolve certain levels of IT support issues
• Prioritise, document and actively resolve end user help requests and Incidents
• Escalate issues to appropriate teams as necessary
• Do follow-ups with users to confirm their needs have been met


• A 3rd Level Qualification
• 1+ Years Service Desk Support experience
• Good MS Office support experience
• Good problem-solving skills
• Financial services experience
• MS Certification would be an advantage
• Stamp 4 or EU Passport is essential
• Strong communication and interpersonal skills


• Excellent career growth opportunities
• Excellent salary & benefits
• Tailored development plan
• Tuition assistance and professional certifications

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

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Please call us on +353 (0) 1 628 7800 or email us on to discuss these and other vacancies in more detail.