Enterprise People are currently seeking a Senior Technical Support Analyst for a 6 Month contract based in Kildare.
Reporting to the IT Manager, the Senior Technical Support Analyst will join our client’s existing IT delivery team who are responsible for the implementation and support of all hardware and software.
The Senior Technical Support Analyst will ensure all software and hardware is up-to-date and managed, build new PCs, Laptops, etc, and resolve IT issues for a large local user base.
This is an excellent opportunity to work with a variety of new technologies that will expand your knowledge and skillset.
The Senior Technical Support Analyst will:
• Provide hardware and software support - Desktop, Laptop PC’s, and printers
• Work with end-users to resolve as many support requests as possible prior to escalation
• Implement computer systems and modify existing applications based on users' needs and business requirements
• Ensure all Desktop and laptops PC’s are patched to the highest available level
• Update all user queries through the incident logging system
• Do follow-ups with users and business partners to confirm their needs have been met
QUALIFICATIONS & EXPERIENCE:
• An IT Qualification
• 4+ Years Desktop and Laptop PC’s, Printers, Mobile devices (e.g. iPhones, Android) support experience
• Good knowledge of MS Office, including O365
• Good understanding of Active Directory, user accounts, permissions, etc
• Good Anti-Virus, Patch Management, and remote desktop support experience
• Stamp 4 or EU Passport is essential
• Good problem-solving skills
• Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role….
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.
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