IT Helpdesk Analyst - Reference No: EP3112

Type: Permanent
Salary/Rate: €Neg Plus Bens
Location: Dublin

Enterprise People are currently seeking an IT Helpdesk Analyst for a leading Dublin based client.

Reporting to the IT Team Lead, the IT Helpdesk Analyst will join our client’s existing Helpdesk team who are responsible for providing first-level hardware and software support to a large local user-base.

The IT Helpdesk Analyst will contribute to the successful operation of the IT Helpdesk, ensuring all support requests are logged correctly and resolved in a timely manner in accordance to Helpdesk procedures

The IT Helpdesk Analyst will:


• Log all incidents into the ticketing system, including a description of the problem and the implemented solution
• Provide Hardware Support (Laptops, Printers etc)
• Provide technical support on bespoke applications (full training provided)
• Ensure support requests are updated with resolution detail prior to closure
• Follow-up with users to confirm that their needs have been met


• An IT Qualification
• 1+ Years’ Technical Support experience
• Good MS Office support experience
• Good problem-solving skills
• Stamp 4 Visa or EU Passport
• MS Certification
• Strong communication and interpersonal skills


• Excellent career growth opportunities
• Tailored development plan
• Opportunity to work with cutting-edge technology
• Excellent work-life balance

Please call Patrick Docherty at Enterprise People on 01 628 7800 for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Please call us on +353 (0) 1 628 7800 or email us on to discuss these and other vacancies in more detail.

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