Technical Support Analyst - Reference No: EP6335

Type: Permanent
Salary/Rate: €Neg Plus Bens
Location: Dublin/Hybrid

Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin city centre based client.

Reporting to the IT Services Manager, the Technical Support Analyst will join our client’s existing IT Delivery team who are responsible for the implementation and support of all hardware and software for a large, local user group.

This is an excellent opportunity to join a leader in their field, where you will get the opportunity to work with various enterprise level systems and technologies.

The Technical Support Analyst will:

KEY RESPONSIBILITIES:

• Provide hardware and software support - Desktops, Laptops, Printers etc
• Resolve support requests prior to escalation
• Implement and modify existing applications based on users' needs and business requirements
• Ensure all Desktop and laptops are patched to the highest available level
• Update all user queries through the incident logging system
• Do follow-ups with users to confirm their needs have been met

QUALIFICATIONS & EXPERIENCE:

• A 3rd Level IT Qualification
• 1+ Years Technical Support (PCs, Laptops etc) experience
• Good MS Office support experience
• Good problem-solving skills
• Financial services experience
• MS Certification would be an advantage
• Stamp 4 or EU Passport is essential
• Strong communication and interpersonal skills

OUR CLIENT OFFERS:

• Excellent career growth opportunities
• Excellent salary & benefits
• Tailored development plan
• Tuition assistance and professional certifications

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.