Service Desk Analyst - Reference No: EP5945

Type: Permanent
Salary/Rate: €Neg Plus Bens
Location: Cork

Enterprise People are currently seeking a Service Desk Analyst for a leading Cork based client.

Reporting to the Applications Manager, the Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with a range of market-leading technologies.

The Service Desk Analyst will:


• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the service desk

• Provide users with timely feedback on the progress of their query or problem

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Work with 3rd party suppliers to ensure the timely resolution of any issues

• Act as backup to Desktop Support team when required

• Provide regular updates to users to ensure they kept fully informed of developments


• An IT Qualification
• 2+ Years’ experience in a busy service desk role
• Good Windows 7/10, MS Office, Anti-virus Software and Encryption Software support experience
• Good Hardware Support experience (iPad, Printer, Phones)
• MS Certification
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Please call us on +353 (0) 1 628 7800 or email us on to discuss these and other vacancies in more detail.

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